Fire Alarm Monitoring

This offends happens when there is not enough or any voltage on the phones lines. In other words, the phone lines are not working and not properly sending signals to the CS. Installing GSM technology can help you avoid this costly failures. Call ASM now as obtain a Free estimate. Mention the Q&A and obtain a 20% discount and the first 3 months of GSM signals for FREE.

This report is a detailed log of all the activity that took place between the fire alarm central station and fire alarm control panel.

When phone lines or any method path of communication fails for any reason these are likely to show as Fault Lines and/or fail to communicate.

All fire alarm systems are designed by the manufacturer to system sends automatic daily test.

Yes, we offer that feature.

We do.

Only those people that have been provided with the to the Central station pass-code by the subscribers can set the system offline.

We can perform same day fire alarm central station takeovers.

This may very from town to town and its jurisdiction. However, the most common ones are:

• POTS (plain old telephone system)
• GSM (wireless)
• Ethernet
• Radio

In order to avoid the fire department being dispatched to your site its imperative to put the systems offline. All fire alarm systems should be put offline right before any work is being performed on the system itself, any interconnected system such as sprinklers, HVAC are worked on or any construction or cleaning is to be performed at the building that could trigger an unwarranted fire alarm signal.

Some systems are capable of transmitting more details than others. For example: those systems with a built-in dialer are capable of transmitting CID (contact ID) which in other words mean that each device can send signals to central station. Then if you have 200 smokes, each sends over its own name and location over to CS. this is known as built in dialer. On the other hand, a communicator has only between 5 to 10 zones and send a generic signal such as trouble, supervisory, alarm, phone line troubles etc but lacks the ability to send one signal per field device

Fire alarm systems should go offline when any testing, inspections or repairs are being done at the facility to avoid dispatching FDNY unnecessarily. The set the system offline you can call or if you are with ASM integrators we offer an APP to do it from the convenience of your phone.

NO, once a fire alarm is transmitted they become NOT be canceled.

The maximum time allowed is 8 hours. If you then need to extend the time them the process stars again for a maximum of another 8 hours and so on.

The answer to this question in NO. No matter who the company is in NYC they can not promote or advertise themselves as being faster. The FDNY dispatches at its own timing and not on who called.

No, they are not. Even though the end service is to call 911 and dispatch the fire department, each company has its own protocols above the minimum requirements. Furthermore, customer service and its response time can be key players at the time to select the central station monitoring.

No, NYC requires that only FDNY pre approved central stations can monitor fire alarm systems within the 5 boroughs. This services are normally MSRP anywhere between $90 & $125 per month. When you call any company, simply asked if the monitoring is or not FDNY approved to avoid any violations.

NO. Once an approval is given to a fire alarm system by the fire department the signal should never be interrupted for any reason regardless if the space is no longer occupied.

Simply give as a call at 212-202-2565 and one of our experts fire alarm consultants will guide you through and provide you a free estimate.

Proprietary in the fire alarm industry is known as “Only me the certified xyz manufacturer can service the system.This is a very confusing topic and subject to hours of discussion. However, many fire alarm vendors want you to believe that they are the only solution in town. Fortunately this is not the case. Any vendor can work on any system as long as they are certified with the district, city or state in which they do business. Even though there could be limitations to perform certain tasks, if the fire alarm company is a well reputable provider then they will likely be able to provide you with a ONE STOP SOLUTION.

Call ASM at 212-202-2565 and one of our fire alarm consultants will assist you free of charge.

When it comes to fire alarm and security systems, there are several types of signals that indicate different conditions.

These signals help ensure that a building is safe, and that any potential issues are addressed promptly. Three of the most important signal types are supervisory signals, trouble signals, and alarm signals. While they may sound similar, each type serves a unique purpose.

In this blog post, we’ll explore the difference between supervisory and trouble fire alarm signals, and explain how each type of signal contributes to the overall safety and functionality of your fire alarm system:

• Supervisory: This fire alarm signal type is related to the supervision of certain field components. As an example the opening and the closing of the Sprinkler valve.
• Trouble: This fire alarm signal is typical of a device malfunctions.
• Alarm: This fire alarm signal is caused by the activation of a fire alarm component such as a smoke detector, heat detector a manual pull station, a duct detector on any other.

Fire Alarm Supervisory vs Trouble Signal: Key Differences

Now that we’ve defined each signal, let’s examine the difference between supervisory and trouble fire alarm signals more clearly:

1. Supervisory Signals: These signals relate to system components that require attention but are not in immediate danger of failing. They are typically non-urgent and indicate that something within the system needs maintenance or is functioning suboptimally. These signals might include a closed valve or a fire extinguisher that’s out of service.
2. Trouble Signals: Trouble signals indicate a malfunction or failure within the system. These signals often point to something that, if left unresolved, could lead to a complete system failure. For example, a broken wire or a failed smoke detector could trigger a trouble signal. These signals generally require prompt action to ensure the system continues to work as intended.
3. Alarm Signals: Alarm signals are the most critical. They signify the presence of a fire or other emergency and demand immediate attention and response. When you hear an alarm signal, it’s a clear indication that your system has detected a real fire emergency.

Why Are These Signals Important?

Understanding the difference between trouble and supervisory signal is crucial for building managers, facility owners, and security personnel. Responding promptly to supervisory and trouble signals can prevent more significant issues down the line and ensure that your fire alarm system operates efficiently.

Failing to address a trouble signal could lead to a system malfunction during a critical time, while ignoring a supervisory signal might mean that preventive maintenance is neglected, potentially leading to more expensive repairs in the future.

Final words on trouble vs supervisory alarm

In summary, while fire alarm trouble vs supervisory can sound alike, they have distinct roles within a fire alarm system. 

Supervisory signals generally indicate non-emergency conditions that need maintenance, while trouble signals point to issues that could compromise system functionality. Both types of signals are vital for ensuring that a building’s fire protection systems are always operational and effective.

If you’re unsure whether you’re receiving a supervisory vs trouble alarm in your building, it’s always best to consult with a professional. Regular maintenance and prompt response to system alerts will help ensure the safety of your building and its occupants.

Setting the system online and offline comes with a level of responsibility. Ultimately, if the system is set offline and there is a fire the fire department WILL NOT BE DISPATCHED. Furthermore, keeping a log of who and when as well as identifying this person as an authorized personnel for the building is key.

The average MSRP of an FDNY Approved central station monitoring is $95.00 per month.

Yes, NYC fire alarm monitoring requires a form known as TB-60

Like in any other business, discounts and promotions are tied to commitment. However, at ASM we offer monthly FDNY approved m central station monitoring on a month to month bases.

No, it does not. Regardless the size of the building, fire alarm monitoring, and central station monitoring are the same.

In the event of an alarm, a supervisory or a fire alarm signal the central station will contact you in the order in which you had provided the contacts.

Yes, they do. NYC Fire alarm central stations must be certified.

Yes, they do. NYC Fire alarm central stations must be certified.

It is mandatory by FDNY that your fire alarm system is monitored via central station.